FAQs

What types of products do you offer?

We specialize in innovative grilling and cleaning solutions, including our flagship product, the AirFire™️ - Turbo Fan. This product is designed to ignite your grill effortlessly and healthily, without the use of harmful fuels.

How does the AirFire™️ - Turbo Fan work?

The AirFire™️ utilizes a powerful fan mechanism to enhance airflow, allowing for a quick and efficient ignition of your grill. This user-friendly design ensures a safe and enjoyable outdoor cooking experience.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

Orders are processed within 3-5 business days. After processing, delivery typically takes 12-20 business days for orders within the US and 15-30 business days for international orders, depending on the location.

Will I be charged customs and taxes on my order?

Prices displayed on our site are tax-free in US Dollars. However, you may be liable for duties and taxes upon receiving your order, as determined by your local customs office. Payment of these charges is your responsibility.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Can I exchange an item?

The fastest way to ensure you receive the desired item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

How can I contact customer support?

You can reach our customer support team via email at airfireshoponlilne@gmail.com for any inquiries or assistance you may need.